Khalid- I spent 40k on prescription glasses
In the first episode of #behindmylens, we have Khalid who is an environmental engineer living in Berlin. He started using his very first prescription glasses in 2007 and spent 40k on a pair of glasses he’s still using since 2019. Can you tell us your name and what you do? My name is Khalid, I […]
How can I cancel an order I have made?
If you put in a wrong prescription, you can contact us and we will change the necessary information for you. You don’t need to cancel your order as a result of wrong information provided. If you want to cancel your order, it is expedient if you contact us to do so.
How to Get a Coupon?
If it is your first time shopping on our website, we will offer a N500 coupon for you. We also send promotional emails to our customers. What’s more, you can frequently follow our website to check the new special offer. You can be a follower on our Instagram page and this brings you to the […]
Why did not I get my order confirmation email or shipping notification email?
Our emails are sometimes grouped as Ads. You may check your spam folder or trash box to look for the email. Please be sure your email address matches the one on your order. If you still can’t find the email, you may contact our Customer Service Center to send you a new order confirmation email […]
Where can I get my prescription?
From your eye care professional, likely an optician or optometrist. They are required to provide you with your prescription following an eye exam.
Are there any free eyeglasses tools in my order?
Premium Microfiber Cleaning Cloth, Glasses box Glasses case Soft glasses pouch Glasses cord Eyeglass Repair Tool Kit (screwdriver and silicone anti-slip nose pads) *Silicone Anti Slip Nose pads only for glasses with fixed nose pads. *not eligible for glasses on sale
Why can’t I use the coupon for ordering?
a. Only one coupon is allowed for one order; b. Your coupon expires; c. The coupon is not eligible for the product you select; d. The product is already on discount and can’t use the coupon together;
How do I track my order?
a. Click here ‘Track Order’. Please fill in the email address you used to place your order or the tracking number when your glasses have been shipped out. b. Login into your own account and you will see the status of your order and its details. c. Send an email to firstname.lastname@example.org (Customer Service Department) or contact our online […]
How do you handle delivery & shipping delays?
Please note our shipping methods, delivery time and shipping fee for different states: PROCESSING & SHIPPING We kindly remind you to enter your delivery address correctly. If you’d like to have your order shipped to a company address, please don’t forget to write the company name as an integral part of your shipping address. From […]
Do you offer free delivery?
Yes. We offer free shipping worldwide on condition that your location is within Lagos Metro. Yaba-Ikoyi-Ogba. Locations outside this axis are exempted
What do I do if my package was damaged?
Immediately contact our Customer Service department. We will work with you to get your damaged glasses replaced with a new pair as soon as possible.
I just placed several orders. Can I combine the shipments?
Yes. If the glasses quantity of your orders is no more than 4 and you did not use any voucher or promotion on your orders, you can combine them for one shipment and we can refund you part of the shipping fee. Just tell us your order numbers before checking the package status by sending […]
What’s the Return Policy?
Mint Eyewear endeavours to offer high-quality, super affordable and classic trending glasses for you. It will go through at least 3 times of strict quality inspection before handing to you to ensure that you get a satisfactory product. However, something unexpected may happen, which will lead to the defect in your glasses. Please feel free […]
How to Return Your Glasses?
Several simple instructions as follows: Contact Mint via e-mail at email@example.com within 3-5 days of receiving your eyeglasses. All Returns must be returned in their unworn, original condition. Package your glasses securely and leave a note including your name, order number, e-mail box used when you placed the order and a brief note describing the […]
What if my order information is wrong?
You can change your order information within 24-48 hours after your placing order. After 48 hours, you need to contact Mint via e-mail firstname.lastname@example.org or chat with on online or give us a call at 0814 688 3991 Mon.- Sat. 9:00 am – 8:30 pm next day (PST) to determine whether the product has been shipped, if […]
Can I put my refund on a different credit card than I used on the order?
As part of PCI compliance, no refunds will be issued to any card other than the credit card used on the order. If you don’t have access to the credit card on the order, then the amount of the refund will be issued as a store point only to the customer account used to place […]
When will I receive the refund?
The refund will be credited to the payment account originally used for the purchase. If you paid with bank transfer via our social media account to pay for the order, the refund will be back to your bank account within 3-business days. If you used a credit card/debit card to pay for the order, the […]
What should I do if the frame doesn’t fit me well?
Humbly contact us within the first 3-5 days after you’ve received the glasses. Don’t hesitate to contact us if the frame has any problem. We can equally send you a new one or refund back to you your money after the return of the glasses. And we’ll humbly suggest to you how to make sure […]
What do the numbers printed on my frame mean?
Some frames have a series of numbers printed on the inside of a temple arm (the part that goes behind your ear). The first numbers are typically the manufacturer’s style number and a color code. But farther down the temple arm, there may be important numbers that refer to the dimensions of the frame. These […]
Full-rim, half-rim, or rimless?
Your Rx may be too strong for half-rim or rimless glasses, so full-rim would be your option. Full-rim glasses, especially in the nerd-chic look, are very popular. They are generally more durable than half-rim or rimless frames. Half-rim frames are great for people with slim faces. They show more of your face than full-rim frames […]
Can I order frames without lenses?
Yes! If you choose Frame Only during ordering, Many frames still come with retainer lenses (not of optical lens quality) to maintain frame integrity during shipping. They may be removed if desired.
Do you have spring hinges glasses?
Yes. We offer spring hinge glasses whose temples are not be snapped or broken easily! Please visit this link to check the details.
Metal is the most widely used material to make eyeglass frames. Many people opt for metal frames because they are attractive and for their malleability and resistance to corrosion. Metal –Shop Metal Glasses at Metal Glasses Titanium frames are very popular because they are lightweight, durable, strong, and corrosion-resistant. Titanium frame can be made in a selection of […]
How do I choose frames?
We offer thousands of frame styles, and we are increasing and updating in-stock styles every day. Our frames are private label generic eyeglasses frames which are high quality and trendy, yet can be obtained at a low and pretty affordable price. Most of our frames are made of plastic, metal alloy, memory metal, and titanium, […]
What are photochromic lenses? Do you carry Transitions®?
Photochromic lenses are specially treated to turn dark when exposed to UV light. When the lenses are out of the sunlight, they become clear again. If you want to order Transitions®, you can choose Photochromic lenses on our website.
Can you replace lenses if I send you my frame?
Yes we can. simply reach out to email@example.com or call 0814 688 3991
What’re the difference between Tint lens, Photochromic lens and Polarized lens?
The effect of the tinted lens is thoroughly and only one tint color no matter indoor or outside. The photochromic lens is transparent indoor while color darkens outside. The polarized lens has the same color indoor and outdoor, and their effect is better than the tinted lens and can filter harmful UV.
Could I get some one-on-one assistance?
Absolutely! Our personal stylists are here to help you find a great fit every day, Mon.- Sat. 8:30pm – 8:30am next day . Email us at firstname.lastname@example.org or call us at 0814 688 3991.
Where can I find my frame’s measurements?
All of our frames (and most glasses from other brands) have a few numbers printed on the inside of the temple arm. These refer to the lens width, bridge width, and temple arm length of your frames. On each product page, the frame measurements are listed as three numbers under MEASUREMENTS. We recommend comparing the […]
Eyeglasses For Your Face Shape
How To Measure Your Frame Size
Choosing the right size is the key to ensuring you’re getting the right fit. If you want to find a suitable size, you can check the size of your current frame, or measure your current frame yourself. Frame width Measure horizontally across the back of the frame. Include hinge pieces that stick out on the […]
How To Adjust Your Eyeglasses?
Whether you just get your new glasses or have worn them for a long time, the frames may pinch your nose, slide out of place or simply appear crooked. Except for taking them to an optometrist for an adjustment, you can do it yourself by following these instructions. Stand in front of a mirror and […]