Sunday 2 April

Refund and Returns Policy

Refund and Returns Policy

At Mint Eyewear, we understand that sometimes you may need to return or exchange your eyeglasses. We want to make sure that our policy benefits both our customers and our company. Please read our policy carefully to understand your options.

Refunds

We offer a 7-day refund policy for all eyeglasses purchased on our website. If you are not satisfied with your purchase, you may return your glasses within 7 days of the delivery date for a full refund. To be eligible for a refund, the glasses must be in their original condition, with no scratches or damages, and must include the original packaging.

Returns

If you receive eyeglasses that are damaged or defective, you may return them for a replacement or a full refund. We will cover the shipping cost for the return and the replacement. Please contact our customer service team at this link to initiate the return process.

Exchanges

If you would like to exchange your eyeglasses for a different style or prescription, you may do so within 7 days of the delivery date. The glasses must be in their original condition and include the original packaging. Please note that exchanges do not cover glasses that have custom prescription or non-prescription lenses. If the exchange is due to an error on our part, we will cover the delivery cost for the return and the replacement. However, if the exchange is due to personal preference, you will be responsible for the delivery cost for the return and the replacement. Please contact our customer service team at this link to initiate the exchange process.

Returns

Please note that Mint Eyewear relies on third party logistics to fulfill its delivery. We will make every effort to ensure that your order is processed and delivered within the promised timeframe. However, if there are any delays or issues with the delivery, please contact our customer service team at this link for assistance.

The Customer Service Team must be contacted within 7 days of receiving the product if there are any problems with the items. This includes disliking them, having changes to the size, or having uncomfortable prescriptions. Otherwise, no claims will be accepted.

Some exceptions though...

Our warranty doesn’t cover the following;

The warranty period lasts for seven days, but we take a general approach to glasses damaged during that time: If the product is defective, we will replace it for free. In the event that the same item is no longer available, we will exchange it for something similar or refund you.

If you made a mistake during the order, you could contact our Customer Service Team to get a special discount for future purchases or a partial refund to the original payment account (debit/credit card or bank transfer).

Need help?

Contact us for questions related to refunds and returns.

It's easy to get started!

Whether you’re a first-time online shopper or a seasoned customer, this quick guide will get you started in no time.

1 - Find your perfect pair

Browse our Screen glassesSunglasses, Eyeglasses or Accessories pages and use our handy filters to narrow down your search. All glasses include a FREE hard case, and cleaning cloth, soft pouches and other accessories.

2- Customize Your Lenses

Choose between getting our standard blue-light blocking or anti-glare frames or choose between our standard, anti-glare, photochromic, hybrid, blue cut or Crizal Prevenzia lens coatings/ add-on followed by more details about your prescription or you can simply upload an image of your prescription if you have one. 

3- Complete Your Order

Once you place your order you’ll be able to follow its journey through our customer support team and via SMS until it gets to your doorstep.

Need Help?

We’re available by phone (‭0814 688 3991‬) every day from 9 a.m.–8 p.m.

Distance

Single vision lenses for seeing things far away - for people that are farsighted (-)

Reading

Single vision lenses for seeing things up close-for nearsighted people (+)

Multifocal

Multifocal lenses are designed to help you focus on things near and far. Mint offers traditional bifocal and progressive lenses.

Non-Prescription

Looking to get glasses as accessories but don't require a prescription? Select non-prescription, plano lenses.
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