Khalid- I spent 40k on prescription glasses
In the first episode of #behindmylens, we have Khalid who is an environmental engineer living in Berlin. He started using his very first prescription glasses
How can I cancel an order I have made?
If you put in a wrong prescription, you can contact us and we will change the necessary information for you. You don’t need to cancel
How to Get a Coupon?
If it is your first time shopping on our website, we will offer a N500 coupon for you. We also send promotional emails to our
Why did not I get my order confirmation email or shipping notification email?
Our emails are sometimes grouped as Ads. You may check your spam folder or trash box to look for the email. Please be sure your
Where can I get my prescription?
From your eye care professional, likely an optician or optometrist. They are required to provide you with your prescription following an eye exam.
Are there any free eyeglasses tools in my order?
Premium Microfiber Cleaning Cloth, Glasses box Glasses case Soft glasses pouch Glasses cord Eyeglass Repair Tool Kit (screwdriver and silicone anti-slip nose pads) *Silicone Anti
Why can’t I use the coupon for ordering?
a. Only one coupon is allowed for one order; b. Your coupon expires; c. The coupon is not eligible for the product you select; d.
How do I track my order?
a. Click here ‘Track Order’. Please fill in the email address you used to place your order or the tracking number when your glasses have
How do you handle delivery & shipping delays?
Please note our shipping methods, delivery time and shipping fee for different states: PROCESSING & SHIPPING We kindly remind you to enter your delivery address