Order Dispute Management (ODM)
In order to start an order dispute, please fill in the form below
Create a new ticket for your dispute
*Make sure you have read and understood our returns, refunds and exchange policy before proceeding to initiate a dispute.
How to package your glasses for return.
- Return the glasses in their original case & put them in an envelope
- TIP: Kindly put the glasses cardboard boxes, bubble wrap or extra tape for additional protection.
- Returning more than one pair? Put them in the same envelope.
- Our delivery address would be provided after your request has been approved. Be sure to place the return shipping label/sticker on the envelope/box.